隱私政策

Last Updated: April 20, 2025

This Privacy Policy describes how Auraflow ("we," "our," or "the Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.auraflow.com.co ("the Site"), or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose personal information we collect and process.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, depending on how you interact with us.

In addition to the specific uses listed below, we may use the collected information to communicate with you, provide or improve our Services, comply with legal obligations, enforce our terms, and protect or defend our rights and the rights of others.

Information You Provide Directly

The personal information you provide to us may include:

  • Contact details: your name, address, phone number, and email

  • Order details: billing and shipping address, payment confirmation, contact info

  • Account info: username, password, security questions

  • Customer support data: any messages you send via our Services

Some features of the Services may require you to provide this information. Declining to do so may affect your access or usage.

Information We Collect Automatically

We may also automatically collect certain usage data through cookies, pixels, and similar technologies. This may include:

  • Device and browser info

  • IP address and network data

  • Interaction data related to how you use our Services

Information from Third Parties

We may receive information from third parties, including:

  • Service providers such as Shopify

  • Payment processors handling your orders

  • Marketing and analytics partners tracking engagement via pixels, SDKs, or cookies

Any third-party information is handled in accordance with this Privacy Policy.

How We Use Your Information

We use your information for the following purposes:

  • To fulfill orders and provide services: including shipping, processing payments, account management, and communication related to purchases or returns.

  • Marketing and advertising: to send promotional emails/SMS and display targeted ads. If you reside in the EEA, processing is based on legitimate interest under GDPR Article 6(1)(f).

  • Security and fraud prevention: to detect, investigate, and act against fraudulent or malicious activity. You are responsible for safeguarding your login credentials.

  • Customer support and service improvements: to respond to inquiries, enhance service quality, and maintain user relationships under GDPR legitimate interest.

Cookies

We use cookies to enhance your experience. For more on how Shopify uses cookies to support our store, visit: https://www.shopify.com/legal/cookies.

You may disable cookies in your browser settings, but doing so may affect your experience or access to certain features.

We honor Global Privacy Control (GPC) signals as opt-out requests for sale/sharing of data.

Disclosure of Personal Information

We may share your personal information under the following conditions:

  • With vendors and service providers (e.g., IT, shipping, customer support)

  • With business and marketing partners

  • At your direction or with your consent

  • Within our corporate group or affiliates

  • In connection with legal obligations, mergers, or enforcement actions

We do not use or disclose sensitive personal information without consent, nor do we knowingly share/sell data of individuals under 16.

Security and Data Retention

No method of transmission is 100% secure. We recommend not sharing sensitive data via unprotected channels.

We retain personal information as necessary for legal, business, or service-related purposes.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access or know what data we hold

  • Delete or correct your personal data

  • Opt-out of sale, sharing, or targeted advertising

  • Request a copy or transfer of your data

  • Withdraw consent or file a complaint

You may exercise your rights by contacting us at tony2450258@gmail.com or by mail at:

16F., No. 11, Aly. 6, Ln. 545, Sec. 2, Yi’an Rd., Annan District, Tainan City 709, Taiwan (R.O.C.)

For EU/EEA residents, we rely on legal safeguards for cross-border data transfers (e.g., standard contractual clauses) unless adequacy decisions apply.

For more information or complaints regarding our data handling, please contact your local data protection authority.